Margin Media has been named the QLD State Winner in the Advertising, Marketing & Public Relations Services category at the 2025 Australian Achiever Awards, scoring 98.31% for customer satisfaction.
The Australian Achiever Awards, now in their 28th year, are an independent program that shines a spotlight on businesses with outstanding customer service. Unlike many industry awards, these are based solely on feedback from real clients, making them a true reflection of how businesses are performing where it matters most.
The judging process assesses eight key service values: time-related service, addressing client needs, care and attention, value, attitude, communication, overall perception, and likelihood of referral. Final scores are calculated from individual percentage ratings, with anything above 80% considered exceptional. That puts Margin Media’s 98.31% score firmly in the top tier of customer-centric businesses.
Margin Media Managing Director Mat Lewis said this award is a great honour for his team.
“This one hits different. Being named the QLD State Winner for customer relations is a proud moment not just for me, but for every member of the Margin Media team. This award is based on direct feedback from our clients, and it reflects the care, detail, and dedication we bring to every relationship. It’s a recognition of the high standards we hold ourselves to and the trust our clients place in us every day.”
What our Clients are Saying
Some of the feedback Australian Achiever received from Margin Media’s clients include:
“I have worked with Margin Media across three different businesses, and I am extremely happy. They break down value and help identify our goals. Mat approaches tasks incrementally to accommodate our budget. He genuinely wants to assist us and is always quick to answer any questions. He enhances the appearance of my reports and offers us creative ideas, fostering collaboration.”
“I have completed two projects with Margin Media, and they have been outstanding. They took the time to understand our goals, which contributed to the smooth flow of the projects. The staff added significant value, making a big difference in the outcomes. The results speak for themselves, as we received fantastic feedback from our clients. Both projects were completed on time and within budget, so I truly appreciate their efforts.”
“I have worked with Mat from Margin Media across three different companies, and he has been consistently reliable. I trust him to meet my deadlines, and his pricing offers excellent value compared to quotes I have received from other companies. He responds promptly and is adaptable to my needs. Thanks to his efforts, our Google Ads have significantly transformed all the businesses he has assisted me with.”
Looking for a Dedicated Digital Marketing Agency?
At Margin Media, this award is a reflection of our commitment to the people behind every project. We listen closely, respond quickly, and deliver work that reflects genuine care and attention to detail.
If you're looking for a marketing partner who values your goals as much as you do, we’d love to hear from you.
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